Your privacy matters to us. Learn how we protect and handle your information.
Effective Date: October 26, 2025
Introduction
LumenLuxe Lighting ("LumenLuxe," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information from visitors, customers, and users of our website, booking system, and related services (collectively, "Services"). By accessing our website or submitting information through any LumenLuxe form, you agree to this Privacy Policy.
Information We Collect
We collect information directly from you and automatically through our systems.
Information You Provide
- Name, phone number, email address, and physical address
- Property details (e.g., roofline measurements, photos)
- Payment and billing details (processed securely through third parties)
- Communication preferences and project notes
- Any information you submit through forms, surveys, or chat
Information Collected Automatically
- Browser type, IP address, device information, and operating system
- Cookies, pixels, and analytics data for performance and remarketing
- Website activity (pages visited, forms submitted, referral sources)
Information from Third Parties
We may receive limited information from partners such as:
- Payment processors (e.g., Stripe, Affirm)
- Marketing tools and analytics (e.g., Google Analytics, Meta Pixel)
- CRM integrations (e.g., GoHighLevel, Zapier, or similar services)
How We Use Your Information
LumenLuxe uses your data to:
Service Delivery
Provide estimates, process bookings, and complete installations.
Communication
Communicate about projects, payments, and support requests.
Marketing
Send promotional offers or service updates (you may opt out anytime).
Improvement
Improve our website, funnels, and customer experience.
Compliance
Comply with legal obligations and protect against fraud or abuse.
How We Share Information
We only share information with trusted vendors or as legally required. Examples:
Trusted Partners
- Payment processors: to complete transactions securely
- Financing providers: such as Affirm for credit applications
- Email/SMS providers: for appointment reminders and automation
Legal Requirements
- Legal or governmental authorities: if required by law, court order, or to prevent fraud
All partners are contractually obligated to handle data securely and only for the intended purpose.
Data Storage and Security
Encrypted Storage
All customer data is stored in encrypted systems (CRM, payment gateways, and cloud services).
SSL Protection
We use SSL encryption on our website and restrict internal access to authorized personnel.
Reasonable Safeguards
We maintain reasonable technical and physical safeguards but cannot guarantee absolute security of data transmitted over the internet.
Data Retention
Contact and project information is retained as long as required to provide service or comply with legal obligations. You may request deletion of your personal data after project completion, unless we must retain records for billing, tax, or warranty purposes.
Your Rights Under Kentucky and U.S. Law
Under Kentucky and U.S. law, you have the right to:
Access Your Data
Request access to the data we hold about you.
Correct Information
Request correction or deletion of inaccurate information.
Opt Out
Opt out of marketing communications at any time.
Withdraw Consent
Withdraw consent for specific processing activities (where applicable).
Cookies and Tracking Technologies
Our website and funnels use cookies and tracking pixels to analyze traffic, improve performance, and deliver relevant ads. You can adjust your browser settings to refuse cookies or clear them at any time. Third-party analytics and ad providers may also use their own cookies consistent with their policies.
Financing and Credit Applications
If you apply for financing through Affirm, you will be redirected to Affirm's secure platform. All credit checks and financial data are processed directly by Affirm, subject to their privacy policy. LumenLuxe does not store or access your full financial data.
Additional Privacy Protections
Children's Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from minors. If you believe a child has submitted data, contact us immediately to remove it.
Updates to This Policy
We may revise this Privacy Policy at any time. Updates will be posted on our website with a new "Effective Date." Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or your data, contact:
We're here to help and committed to protecting your privacy in compliance with Kentucky and U.S. law.
LumenLuxe Lighting – Privacy Policy